''Home-Sourcing'' vs. Offshoring - HR and Benefits - CFO.com
''Home-Sourcing'' vs. Offshoring - HR and Benefits - CFO.com
"It's not all about price; allowing people to work at home ''leads to a virtuous cycle of productivity."
"As many U.S. companies prepare to export jobs overseas, other companies are working to keep them at home — literally — as a substitute for call centers. According to a recent study by consultancy Booz Allen Hamilton, not only is such "home-sourcing" cheaper than traditional outsourcing, but home agents are 25 percent more productive than employees who handle calls in-house.
The New York-based firm also pointed out that 80 percent of companies that use home agents are satisfied with the model, and that 22 percent of companies that haven't tried home-sourcing yet plan to do so within two years."
"It's not all about price; allowing people to work at home ''leads to a virtuous cycle of productivity."
"As many U.S. companies prepare to export jobs overseas, other companies are working to keep them at home — literally — as a substitute for call centers. According to a recent study by consultancy Booz Allen Hamilton, not only is such "home-sourcing" cheaper than traditional outsourcing, but home agents are 25 percent more productive than employees who handle calls in-house.
The New York-based firm also pointed out that 80 percent of companies that use home agents are satisfied with the model, and that 22 percent of companies that haven't tried home-sourcing yet plan to do so within two years."
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